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Tech Specs
Server Technology
The Web Help Desk software is deployed as a Java servlet running under the Apache Tomcat 5.5 servlet container (included in the installation). A compatible Java 5 Runtime Environment (JRE) is included for all platforms except Mac OS X and Solaris, which have a pre-installed JRE. Because the application is 100% pure Java, you have the freedom to install the Web Help Desk server-side software on the operating system of your choice without the worry of OS lock-in.
Supported Operating Systems
- Apple Mac OS X Server 10.4 or later
- Microsoft Windows 2000 or later
- Red Hat Linux
- Debian Linux
- Sun Solaris 8 or later
Database Support
- MySQL 5 or later
- Microsoft SQL Server 2000 or later
- Oracle 8i or later
- OpenBase SQL
- PostgreSQL 8 or later
- FrontBase 4 or later - An embedded FrontBase database is included for Mac OS X and Windows installations for instance functionality.
- The application and database are not required to run on the same server or operating system, so feel free to mix and match hardware and operating systems to best suit your needs.
For more Web Help Desk server-side software Technical Specifications and Technical Requirements, please download the Web Help Desk Administrator's Guide PDF.
